Collect customer feedback with surveys on public storefront pages.
Before you start
A Hotjar account and site with survey access.
Set up
Open the App Store, install Hotjar surveys, and open its settings. Create and publish the survey in Hotjar. Disable automatic session capture there. Save the numeric site ID in Poltura and enable the app. Test on a public page after accepting analytics cookies.
Settings
Use the account identifiers and credentials issued for this connection. Save secret values only in the app’s credential fields. Keep test and production account details together.
Scope and limits
Surveys require analytics consent and do not run on checkout, account or order pages. Survey content and targeting are managed in Hotjar.
Troubleshooting
Check that the app is enabled, required settings are saved and the external account has the necessary access. If an operation has an uncertain outcome, check the external account before repeating it.