Every store has its own plan, billed monthly or yearly. This page sets out the rules for paying, changing, canceling and getting money back. The steps on the page itself are in Plan and billing.
Building is free
A new store is free while you build it. Set up the theme, the products, payments and shipping, and try everything before you pay. You choose a paid plan when you go live, and the first charge comes then.
Cancel any time
- There is no minimum term. You can cancel a monthly plan in any month and a yearly plan at any point in the year.
- The store stays open until the end of the month or year you paid for. After that it goes back to private and keeps its data. Like any private store, it is locked if nobody on your team opens it for 30 days, and deleted 30 days after the lock. See Go live.
- Nothing more is charged after you cancel.
- The days left in the paid period are not refunded, in full or in part.
- Until the plan ends, Keep my plan undoes the cancellation at no cost.
An Owner can also choose Now on the cancel page. The plan then ends at once and the days left in the paid period are not refunded either.
Upgrade
A bigger plan starts at once. You pay only the price difference between the two plans for the rest of the current billing period; your earlier invoice stays as it is and nothing is credited. The review shows this amount before you confirm.
Downgrade
A cheaper plan starts with your next billing period. Until then you keep the plan you paid for, and nothing is charged now. You can undo the switch on the plan page before that date.
Moving between monthly and yearly billing, in either direction, starts with your next billing period. A plan at the same price as yours also starts then.
Refunds and credit notes
There is no money-back period and no refund on request.
Money comes back when the mistake is ours:
- A billing error, for example a double charge or a wrong amount.
- A serious outage on our side.
In these cases we refund the amount or add it to your account credit. Either way you get a credit note that corrects the original invoice, so your books stay right. Account credit is taken off your next invoices automatically.
If you think an invoice is wrong, contact Poltura support and give the invoice number.