The Domains page lists the domains that point at the store you are working in. You see the addresses your customers use and whether each one is live. A domain belongs to your organization, not to one store. You add it once under Organization domains and then connect it to a store. Domains are in Beta.
Before you start
- You need the Owner or Administrator role to connect or change a domain. A Read-only member can see the list; other roles do not see Domains in Settings.
- The domain must already be in your organization. If it is not, first connect a domain you own, buy one or transfer one in.
- A domain can be connected while the store is still private, before you go live.
Connect a domain to this store
Open Settings and choose Domains.
Click Link a domain. A drawer opens: "Point one of the organization's domains at this shop."
Choose the Domain. Only domains that are not yet on this store are listed.
Leave Hostname empty to use the domain itself, or type a full hostname inside it, for example
shop.example.com.Click Assign to this shop. The drawer closes and the domain appears in the list.
Click the domain's row, then open its DNS tab to see what is still needed. A domain on Poltura DNS needs nothing more from you. A domain on its Own DNS provider shows the Required records to add where its DNS is managed.
Wait for the checks. They run every few minutes. When the records are found, the hostname turns Active and your store answers on it with a certificate issued by Poltura.
Read the list
Each row is one domain of the organization that has at least one hostname on this store.
| Column | What it shows |
|---|---|
| Domain | The domain name. |
| Status | Active, Parked, Needs attention or Error. |
| DNS | Poltura DNS or Own DNS provider. |
| Shop | The stores its hostnames point at. |
| Expires | The expiry date and whether automatic renewal is on, for domains registered through Poltura. |
Click a row to open the domain's page under Organization domains. The row menu jumps straight to its DNS or Shops tab.
Good to know
- Your store's free Poltura address is not listed here. You find it on the Store status page as Store address.
- Everything else about a domain is done on its own page: DNS records, moving it to another store, parking, renewal, the registrant and deleting it. See Organization domains.
- Moving a domain between stores of the same organization is free and does not touch the registration.
- When the last hostname of a domain is disconnected, the domain becomes Parked and stays with the organization.
If something goes wrong
- The list is empty ("No domains yet"). No organization domain is connected to this store yet. Use Link a domain.
- "Every domain of this organization is already assigned to this shop." There is nothing left to link. Add another domain under Organization domains first.
- The hostname stays "Waiting for DNS". The required records were not found yet. Compare the domain's DNS tab with your DNS provider. A change can take up to 24 hours to spread. On the Shops tab, Verify now runs the check again.
- "You do not have permission to change domains." Ask an Owner or Administrator.