Agent requests collects the changes that Klea or a connected AI tool wants to make and that wait for you. Anything that moves money, deletes something or is on your always-ask list stops here until a person decides. Nothing runs before you approve it.
Before you start
- You need a role that can use the assistant (Owner, Administrator, Store manager, Catalog editor or Support).
- To approve a request you also need the permission the change itself needs. A Catalog editor cannot approve a refund. The request runs with your own permissions, not with the agent's.
- Requests from Klea also appear as a card in the chat. It is the same request: answering it in one place answers it in the other.
Find the requests
Select Agent requests in the sidebar. The page also opens from Open the inbox on AI agents.
Use the tabs: Waiting for you, Approved, Declined or expired, Needs a look and All.
Each row shows the Request, its Status, who it is From, when it was Requested and the Decide by time.
From says whether the request came from Klea, An AI agent (a tool such as Claude or Cursor that you connected) or An API token.
| Status | Meaning |
|---|---|
| Waiting for you | Nothing has happened yet. It runs only if you approve. |
| Approved, Running | You approved it and it is being carried out. |
| Done | The change went through. |
| Failed | It was approved but did not go through. Nothing more is tried. |
| Unclear | Poltura may have carried it out, but the answer was lost. Check the store before asking again. It is never retried on its own. |
| Declined, Expired, Cancelled | Nothing was changed. |
Needs a look collects the requests that failed or ended unclear.
Decide a request
Open a request from the list.
Read what it Concerns and What will change. The tags Can't be undone and Moves money mark the risky ones. Open takes you to the record it touches.
Under Your decision, select Approve to carry it out now, with exactly the details shown. Select Decline to refuse it. You can type a Reason (optional); only your team sees it, and Klea reads it when it was Klea who asked.
If the change moves money or deletes something, you are asked to confirm it's you first, with your passkey, an authenticator code or your password. After you confirm, the approval goes through.
After you decide, What happened shows the result in plain words.
How long a request waits
A request that moves money waits 30 minutes. Any other request waits 24 hours. The Decide by column shows the time. After that the request is Expired and never runs; the agent has to ask again.
If something goes wrong
- "Someone decided this request first." A colleague answered it. Reload to see the result.
- "Not approved. Approving this request needs you to confirm it's you." The confirmation did not happen. Press Approve again and confirm.
- "You do not have permission to decide this request." The change needs a permission your role lacks. Ask an Owner or Administrator.
- "The store is not answering right now." Nothing was changed. Try again in a moment.
- A request is missing. It may belong to another store: check the store selector at the top of the sidebar.