---
title: "Shops in your organization"
description: "See every shop of your organization with its plan and status, create another shop and choose which billing account pays for each."
url: "https://docs.poltura.com/en/settings/organization/shops/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/settings/organization/shops/"
  hu: "https://docs.poltura.com/hu/settings/organization/shops/"
---

# Shops in your organization

See every shop of your organization with its plan and status, create another shop and choose which billing account pays for each.

- Where: Settings → Shops

An organization is your company on Poltura. It can run several shops, and each shop has its own products, orders, settings and plan. The Shops page lists them all. You see which plan each one is on and whether anything needs attention.

Team members, domains and billing accounts belong to the organization and are shared by its shops.

![The Shops page with two shops, each with its status, billing status, plan and number of domains](https://docs.poltura.com/screenshots/en/settings/organization/shops.webp)

_Click a shop to open its plan and billing._

## Before you start

- Every member of the organization can open the list.
- Changing which billing account pays for a shop needs the Owner or Administrator role.

## Read the list

The page shows how many shops you have and one row per shop.

| Column             | What it shows                                                                                                                                |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------- |
| **Name**           | The shop's name. Click the row to open that shop's [Plan and billing](https://docs.poltura.com/en/settings/plan/) page.                      |
| **Plan**           | The plan the shop runs on, or **No plan** for a shop that has not gone live.                                                                 |
| **Status**         | Whether the shop is running, for example **Active**, **Setting up**, **Paused**, **Suspended** or **Deleted**.                               |
| **Billing status** | How the shop stands with payment, for example **Active**, **Free period**, **Payment grace period**, **Past due** or **No billing account**. |

Each row also has a link with the number of domains, which opens [Organization domains](https://docs.poltura.com/en/settings/organization/domains/).

## Create another shop

1. Open **Settings** and choose **Shops**.
2. Click **Create shop**.
3. Follow the store setup steps described in [Create your store](https://docs.poltura.com/en/start/create-your-store/).
4. The new shop appears in the list. It starts free and private, with **No plan**, until you take it live.

To work in another shop, use the store switcher in the admin. See [Admin basics](https://docs.poltura.com/en/start/admin-basics/#switch-store).

## Choose which billing account pays for a shop

If your organization has more than one billing account, for example because two companies each pay for their own shop, you decide per shop which account pays.

1. On the shop's row choose **Change billing account**.
2. In the drawer pick the account under **Pays from**. Only open billing accounts are listed.
3. Click **Move to this account**, or **Attach billing account** when the shop had none. A message confirms "Store linked to billing account".

The new account pays from the moment of the move and must have a valid payment method. The period that is already paid is not refunded to the old account.

## Good to know

- Each shop is billed on its own plan. Going live, upgrading and canceling are done per shop on its Plan and billing page.
- A shop cannot be renamed or deleted from this list. Rename or delete it on its [Store details](https://docs.poltura.com/en/settings/store/#delete-store) page.
- A shop shown as **Paused** was canceled and is waiting to be deleted. It can be restored on its Plan and billing page until the date shown there. See [Plan and billing](https://docs.poltura.com/en/settings/plan/#cancel).
- Your profile page shows the first five shops with a **View all** link to this list.
- People get access per shop or for all shops. See [People and roles](https://docs.poltura.com/en/settings/organization/team/#member).

## If something goes wrong

- **"No eligible billing accounts. Ask a billing administrator to create one."** The organization has no open billing account. Add one under [Plan and billing](https://docs.poltura.com/en/settings/plan/#billing-accounts).
- **The drawer says attaching needs shop management and billing access.** Your role cannot move a shop between accounts. Ask an Owner or Administrator.
- **A shop is missing from the list.** Very large organizations may not see every shop here. Open the shop with the store switcher instead and [contact Poltura support](https://poltura.com/en/contact/?topic=support).
- **A status reads "Needs attention" or "Failed".** Open the shop's Plan and billing page to see what it needs. If nothing is shown there, [contact Poltura support](https://poltura.com/en/contact/?topic=support).

## Related

- [Plan and billing](https://docs.poltura.com/en/settings/plan/)
- [Create your store](https://docs.poltura.com/en/start/create-your-store/)
- [People and roles](https://docs.poltura.com/en/settings/organization/team/)
- [Organization domains](https://docs.poltura.com/en/settings/organization/domains/)
- [How Poltura is organized](https://docs.poltura.com/en/start/)