---
title: "Notifications and alerts"
description: "Choose which store events notify you in the admin and by email, and edit the messages your notification channels send."
url: "https://docs.poltura.com/en/settings/notifications/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/settings/notifications/"
  hu: "https://docs.poltura.com/hu/settings/notifications/"
---

# Notifications and alerts

Choose which store events notify you in the admin and by email, and edit the messages your notification channels send.

- Where: Apps → Notifications

The Notifications page has two tabs. **My alerts** is personal: each team member chooses which store events notify them, where and when. **Messages** is shared: it holds the text a notification channel, such as Telegram, sends for a store event.

Alerts arrive in the bell in the top bar of the admin and, if you want, by email.

## Before you start

- Every team member can open the page and set their own alerts. Nobody else sees or receives your alerts.
- Email alerts go to the email address of your account. See [Your profile](https://docs.poltura.com/en/settings/profile/).
- Messages need a notification channel. Today that is the [Telegram](https://docs.poltura.com/en/apps/telegram/) app.

## Set up your alerts

1. In the sidebar open **Notifications** under **Apps** and choose the **My alerts** tab. The bell's **Alert settings** link opens the same page.
2. Under **Delivery** check where alerts reach you. **In-app** is always on. Switch **Email** on to receive emails as well.
3. Under **Alerts** go through the events. For each one tick **In-app** if you want it in the bell, and set **Email** to **Off**, **Instantly** or **In digest**.
4. Where an event has a condition, fill it in: the stock level for **Low stock**, the order total and currency for **High-value order**, the number of hours for **Order waiting to ship**, the star rating for **New review**.
5. Under **Schedule** set the **Time zone**, the **Digest time** and the **Digest days**. Alerts set to **In digest** arrive together in one email at that time.
6. Optionally switch on **Quiet hours** and set **From**, **Until** and the **Quiet days**. Tick **Critical alerts still send instantly** if, for example, an out-of-stock alert should reach you at night too.
7. Click **Save alerts**. The **Summary** line describes your schedule in one sentence.
8. Click **Send test alert** and check the bell and your inbox.

The events you can choose from:

- **Orders**: New order, High-value order, Order canceled, Order waiting to ship, Return requested, Claim or exchange, Payment refunded.
- **Inventory**: Low stock, Out of stock.
- **Customers**: New customer, New review.
- **Engagement**: Form submission, Contact message, Abandoned cart, Mentioned in an order comment.
- **Feeds**: Feed not updating, Fewer products in a feed.

**Recent alerts** at the bottom lists the last alerts raised for you and how each was delivered: **In bell**, **Emailed**, **Queued for digest**, **Held for quiet hours** or **Email failed**.

## Use the bell

The bell in the top bar collects what needs your attention in three sections: **Inbox**, **Billing** and **Activity**. Your alerts appear under Activity. Some items carry buttons, so you can act on them straight from the bell. **Dismiss** removes an item.

## Edit the messages a channel sends

1. Open **Notifications** and stay on the **Messages** tab.

2. **Channels** lists the notification channels and whether each is **Active**. For an inactive channel, **Enable app** opens the app's page.

   ![The Messages tab of Notifications with Telegram listed as an active channel and the Order paid event with its default message](https://docs.poltura.com/screenshots/en/settings/notifications.webp)

   _Customize on an event row opens its message._

3. Under **Events** find the event and click **Customize**. Events with a changed message are marked **Customized**. The others use the **Default message**.

4. Choose the channel and the language, then edit the **Message body**. **Insert placeholder** adds values such as the order number. The **Live preview** shows the result.

5. Click **Send test** to try it, then **Save**.

- The switch on an event's row turns its message on or off.
- **Reset to default** deletes your version and restores the built-in message for that channel and language.
- A message can have a version per language. There is the default, plus Hungarian, English, German, Slovak, Romanian and Polish.

> **Good to know**
>
> Today Telegram is the only notification channel, and it reaches staff only. Messages addressed to customers on this page are not delivered by any channel yet. The emails your customers receive are the theme's email templates, edited in the [Customizer](https://docs.poltura.com/en/online-store/customizer/).

## Good to know

- In-app alerts are never held back. The schedule and quiet hours apply to emails only.
- During quiet hours, instant emails and digests wait until quiet hours end. Held instant emails then arrive as one summary.
- The schedule uses the store's time zone unless you pick another one.
- Alerts are set per store. If you work in several stores, set them in each.
- Messages are shared by the whole team: a change applies to everyone.

## If something goes wrong

- **"Your account has no email address, so email alerts cannot be delivered."** Add an email address on your profile.
- **"Pick at least one day."** A digest or quiet hours need at least one day selected.
- **No email arrives.** Check **Recent alerts**: the alert may be queued for the digest or held for quiet hours. Also check that **Email** is on under **Delivery** and that the event is not set to **Off**.
- **"No notification channels are registered."** Install and set up a channel app, for example Telegram, then return to edit its messages.
- **A channel shows "Inactive".** You can edit its message, but the app must be switched on and set up before anything is delivered.

## Related

- [Telegram](https://docs.poltura.com/en/apps/telegram/)
- [Your profile](https://docs.poltura.com/en/settings/profile/)
- [Emails](https://docs.poltura.com/en/settings/emails/)
- [Comments and mentions](https://docs.poltura.com/en/orders/comments/)
- [Feed issues](https://docs.poltura.com/en/feeds/issues/)
- [Inbox settings](https://docs.poltura.com/en/inbox/settings/)