---
title: "Import from UNAS"
description: "Bring your UNAS products, customers, orders and pages to Poltura with an API key, or from UNAS exports."
url: "https://docs.poltura.com/en/settings/import/unas/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/settings/import/unas/"
  hu: "https://docs.poltura.com/hu/settings/import/unas/"
---

# Import from UNAS

Bring your UNAS products, customers, orders and pages to Poltura with an API key, or from UNAS exports.

- Where: Settings → Import

Poltura reads your UNAS shop over its API with a key you paste, or from the files UNAS exports. Your UNAS shop is never changed.

## What moves

- Products with variants, prices (sale, group and quantity prices), stock, parameters, images and categories.
- Customers with their groups and newsletter choice, and past orders.
- Reviews, pages, blog posts and coupons.
- The old addresses, which become [redirects](https://docs.poltura.com/en/settings/redirects/).

## Connect

1. In UNAS, create an API key. UNAS gives API access on its Premium and VIP plans.
2. In Poltura, open **Settings**, choose **Import** and pick **UNAS**.
3. Paste the key.

UNAS limits how much we may read per hour. A big shop imports in parts, and the screen shows when the next part starts. You can leave the page.

Without API access, drop the exports instead:

- the product database (CSV);
- the customer export;
- the XML exports for orders, reviews, pages and coupons.

Product images come only with the API key: the product database has none.

## Matching

**Matching**, under **Change what to import**, shows the customer tags and the product fields we left behind, when there are any. Choose which tags become customer groups and which fields become product attributes. UNAS product parameters arrive as product attributes on their own.

## Sync again

While your shop still sells, choose **Sync again** on the **Done** step. Poltura reads the orders placed since the last import and changes only the products that differ. Anything you edited here stays. Records changed in both places are listed under **Changed here and in UNAS**, where you choose which version stays for each.

To hide the products you removed in UNAS, switch on **Hide products that disappeared from UNAS**. They are hidden, never deleted.

## When you have switched

Choose **Finish moving** on the **Done** step. It deletes the UNAS key, our copy of your old shop's data, and keeps your redirects and everything imported.

You can tick **Invite my customers to set a password**. Poltura then emails the customers it brought, so they can set a password for their account here. You can preview the email first. It is never sent by itself. It goes out only when you tick it, in small batches, 500 customers on the first day and a bit more each day after, so it stays out of spam.

## If something goes wrong

- **The key is refused.** Check that your UNAS plan includes API access. If it does not, drop the exports.
- **The import waits.** UNAS lets us read a limited number of pages an hour. The screen says when it continues.
- **Something still does not work.** [Contact Poltura support](https://poltura.com/en/contact/?topic=support).

## Related

- [Import](https://docs.poltura.com/en/settings/import/)
- [Redirects](https://docs.poltura.com/en/settings/redirects/)
- [Order archive](https://docs.poltura.com/en/orders/order-archive/)