---
title: "Warranty policies"
description: "Create reusable warranty and support policies, choose a default and assign a policy to individual products."
url: "https://docs.poltura.com/en/products/warranty-policies/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/products/warranty-policies/"
  hu: "https://docs.poltura.com/hu/products/warranty-policies/"
---

# Warranty policies

Create reusable warranty and support policies, choose a default and assign a policy to individual products.

- Where: Apps → Warranty Policies

A warranty policy describes the cover a customer gets with a product: how long support lasts, how long a replacement is possible and, for licenses, how long the customer has to activate. You write a policy once and reuse it. Each product either has its own policy or uses the store's default, and your store shows the result on the product page.

## Before you start

**Warranty Policies** is a row in the **Apps** group of the sidebar. If you do not see it, switch it on under [Sidebar](https://docs.poltura.com/en/settings/sidebar/).

## Create a warranty policy

1. Open **Warranty Policies** and select **Create policy**.
2. Enter a **Name**, for example "Digital standard 30-day policy", and a **Code**, for example digital-standard-30.
3. Choose the **Template** the policy is shown with: **Standard warranty** or **Digital license standard**.
4. Enter the windows in days: **Activation window (days)**, **Support window (days)** and **Replacement window (days)**.
5. Switch on **Infinite support** if support has no end date. The policy is then shown as ongoing support.
6. Switch on **Replacement after window** if the notice after the replacement window should still say that the product is covered by the policy terms.
7. Leave **Active policy** on. An inactive policy cannot be assigned to products and cannot be the default.
8. Switch on **Default fallback** if products without their own policy should show this one.
9. Select **Save changes**. The policy appears in the list.

## Choose the default policy

The default is the policy shown on every product that has no policy of its own.

1. Open **Warranty Policies**.
2. Open the menu at the end of the policy's row and select **Set default**.
3. The policy now carries the **Default** badge.

**Clear default** in the same menu removes the default. Products without their own policy then show no warranty policy.

## Assign a policy to a product

1. Open the product and find the **Warranty policy** panel.
2. Under **Product assignment**, choose a policy. To go back to the store default, choose **Use default fallback**.
3. Select **Save policy**.

The panel shows which policy is in effect and its windows, for example the length of support and replacement. A policy assigned to the product takes priority over the default. **Open policy manager** takes you to the list of policies.

## Edit or delete a policy

Open the menu at the end of a policy's row.

- **Edit** opens the policy with the same fields as when you created it.
- **Delete** removes the policy after you confirm.

> **Warning**
>
> When you delete a policy, the products it was assigned to fall back to the default policy, if one is set. If there is no default, those products show no warranty policy.

## Good to know

- The list shows each policy's name, code, template, its windows as activation, support and replacement in days, and whether it is **Active** or **Inactive**.
- If the policy assigned to a product is inactive, your store falls back to the default policy for that product. The **Warranty policy** panel says so.
- Only one policy can be the default at a time.
- A warranty policy is information shown to customers. It does not create returns or refunds by itself. For those, see [Returns](https://docs.poltura.com/en/returns/).

## Related

- [Edit a product](https://docs.poltura.com/en/products/edit-a-product/)
- [Digital products](https://docs.poltura.com/en/products/digital-products/)
- [Returns](https://docs.poltura.com/en/returns/)
- [Return settings](https://docs.poltura.com/en/returns/settings/)