---
title: "Edit an order"
description: "Change the items of a placed order, correct its addresses or email address, and move it to another customer."
url: "https://docs.poltura.com/en/orders/edit-an-order/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/orders/edit-an-order/"
  hu: "https://docs.poltura.com/hu/orders/edit-an-order/"
---

# Edit an order

Change the items of a placed order, correct its addresses or email address, and move it to another customer.

- Where: Orders → an order

You can fix an order after it was placed instead of canceling it and asking the customer to order again. Item changes go through an order edit that you confirm at the end. Addresses, the email address and the customer are changed from the **Customer** section.

![The Edit order panel with the quantity of each item, the Add items button, the current total and the Start edit button](https://docs.poltura.com/screenshots/en/orders/edit-an-order.webp)

_Nothing changes on the order until you confirm the edit._

## Change the items

An order edit is a draft until you confirm it. Nothing changes on the order before that.

1. Open the order and go to **Summary**.
2. Select **Edit order**, then **Start edit**.
3. Change the quantity of the items the order already has. Each row shows the unit price, how many were ordered and how many are already fulfilled.
4. To add a product, select **Add items**, search for the variant, set the **Quantity** and add it. Setting an added line to zero removes it again.
5. Check **Current total** and **New total** at the bottom.
6. Leave **Send notification** ticked to tell the customer. The customer gets an email with the updated items, the new total, and what is left to pay or to be refunded. Leave the box unticked to change the order without telling them.
7. Select **Confirm Edit**. To come back later, select **Save as draft** instead.
8. The order shows the new items and totals, and **Activity** records the edit.

> **Warning**
>
> A confirmed order edit cannot be undone. To change it again, start a new edit.

After the edit, **Outstanding amount** in **Summary** shows the difference. If the customer owes more, collect it and use [mark as paid](https://docs.poltura.com/en/orders/payments/#mark-paid). If the customer is owed money, use [refund](https://docs.poltura.com/en/orders/payments/#refund).

To drop an edit you started, open it again from the notice at the top of the order with **Continue** and select **Discard**.

## Change the shipping address

1. Open the order and go to **Customer**.

2. Open the menu of the section and select **Edit shipping address**.

3. Correct the name, company, address, postal code, city or phone number.

   ![The Edit shipping address panel with name, company, phone, address, postal code and city fields, and the country shown as fixed](https://docs.poltura.com/screenshots/en/orders/edit-an-order-shipping-address.webp)

4. Save. The **Customer** section shows the new address and **Activity** records "Shipping address updated".

The country of an address cannot be changed on an order.

## Change the billing address

1. Open the order and go to **Customer**.

2. Open the menu of the section and select **Edit billing address**.

3. Correct the fields.

   ![The Edit billing address panel with the same fields as the shipping address](https://docs.poltura.com/screenshots/en/orders/edit-an-order-billing-address.webp)

4. Save. The section shows the new billing address. When both addresses are the same, it shows **Same as shipping address**.

## Change the email address

The order's email address is where order emails go.

1. Open the order and go to **Customer**.

2. Open the menu of the section and select **Edit email**.

3. Enter the new address.

   ![The Edit email panel with the order’s current email address in the Email field](https://docs.poltura.com/screenshots/en/orders/edit-an-order-email.webp)

4. Save. The section shows the new address under **Contact**.

This changes the address on this order only, not on the customer's account.

## Move the order to another customer

1. Open the order and go to **Customer**.

2. Select **Transfer ownership**.

3. Choose the **Account type**: **Registered** for a customer with an account, **Guest** for an email address without one.

   ![The Transfer ownership panel with the current owner, the Registered and Guest choice and a search field for the new owner](https://docs.poltura.com/screenshots/en/orders/edit-an-order-transfer.webp)

4. For a registered customer, search and pick the **New owner**. For a guest, enter the **New owner email**.

5. Select **Transfer ownership**.

What happens next depends on the account type:

- **Registered**: the new owner gets an email with a link and has to accept. Until then the order has not changed, the top of the page says a transfer is waiting, and the button reads **Review transfer**. Open it and select **Cancel** to take the request back.
- **Guest**: the order moves right away. If no customer exists with that email address, a guest customer is created.

## Good to know

- Only one change can be open on an order at a time: an edit, a return, a claim, an exchange or a transfer. Finish or discard the open one first.
- You cannot lower a quantity below what is already fulfilled.
- A product can only be added if it has a price in the order's currency.
- Correct the shipping address before you create the fulfillment. A courier label that is already booked keeps the old address.
- A canceled order cannot be edited.

## If something goes wrong

- **Edit order is disabled.** Another change is open on the order, or the order is canceled. The reason is written next to the button.
- **"The store refused to add that variant."** The variant has no price in the currency of the order. Add one under [Prices](https://docs.poltura.com/en/products/prices/).
- **The new owner never accepted.** Take the request back and transfer the order as **Guest** to their email address instead.

## Related

- [Order details](https://docs.poltura.com/en/orders/order-details/)
- [Payments and refunds](https://docs.poltura.com/en/orders/payments/)
- [Returns, claims and exchanges on an order](https://docs.poltura.com/en/orders/claims-and-exchanges/)
- [Customer details](https://docs.poltura.com/en/customers/customer-details/)
- [Fulfill and ship](https://docs.poltura.com/en/orders/fulfilment/)