---
title: "Orders"
description: "Find, filter and export the orders of your store, and see what each page of the Orders area covers."
url: "https://docs.poltura.com/en/orders/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/orders/"
  hu: "https://docs.poltura.com/hu/orders/"
---

# Orders

Find, pay, fulfill, edit and refund orders.

- Where: Orders

## Articles in this area

- [Order details](https://docs.poltura.com/en/orders/order-details/): Read the page of one order, see its statuses, totals and history, cancel it, and arrange the page to your liking.
- [Payments and refunds](https://docs.poltura.com/en/orders/payments/): Capture an authorized payment, mark an uncovered amount as paid and refund all or part of an order.
- [Fulfill and ship](https://docs.poltura.com/en/orders/fulfilment/): Send out the items of an order in one or more shipments, add tracking, mark a shipment delivered and cancel a fulfillment.
- [Edit an order](https://docs.poltura.com/en/orders/edit-an-order/): Change the items of a placed order, correct its addresses or email address, and move it to another customer.
- [Returns, claims and exchanges on an order](https://docs.poltura.com/en/orders/claims-and-exchanges/): Take items back from the order page as a return, settle a faulty item with a claim, or swap items in an exchange.
- [Comments and mentions](https://docs.poltura.com/en/orders/comments/): Leave notes for your team on an order, mention a teammate so they are alerted, and edit or delete your own comments.
- [Order archive](https://docs.poltura.com/en/orders/order-archive/): See the orders you moved over from your old shop, on their own page, on each customer and in your customers' accounts, kept apart from your live orders and reports.
- [Order numbers](https://docs.poltura.com/en/orders/order-numbers/): Choose the pattern your order numbers follow, how the sequence counts and when it starts again.

**Orders** is where every purchase in your store ends up. The list shows what came in, what is paid and what still has to be shipped. From an order you take the payment, ship the items, refund, and handle returns.

New orders appear without reloading the page. A **New order** message offers **View order** so you can open it straight away.

![The order list with seven orders, each row showing the order number, the customer, the payment and fulfillment status, the delivery method, the total and the date](https://docs.poltura.com/screenshots/en/orders.webp)

_A total with a line through it belongs to a fully refunded order._

## What the list shows

Each row is one order. The columns are **Order** (the order number), **Customer**, **Sales Channel**, **Order Total**, **Payment**, **Fulfillment** and **Date**. You can hide every column except **Order**.

- A total with a line through it means the order was refunded in full.
- Click a row once to see a preview of the order beside the list: its items, the customer, the address and the totals. On a narrow screen a click opens the order instead. You can turn the preview off under [Settings → Profile](https://docs.poltura.com/en/settings/profile/#quick-view).
- Press `Enter` on the selected row to open the order. Use the up and down arrow keys to move between rows.

## Find and filter orders

The tabs above the list narrow it to one status: **All**, **Pending**, **Completed**, **Draft** and **Canceled**. Each tab shows how many orders it holds.

1. Open **Orders**.
2. Type in the search box to look for an order.
3. Open the filter menu and choose a filter: **Status**, **Currency**, **Sales Channel**, **Created** or **Updated**. The statuses **Archived** and **Requires action** are only in this menu, not in the tabs.
4. Open the sort menu to order the list by **Order**, **Date** or **Updated**. New orders are on top by default.
5. The list now shows only the matching orders, and the count beside the title follows it.

You can keep a filter, a sort order and a set of columns as a saved view. See [saved views](https://docs.poltura.com/en/start/admin-basics/#saved-views).

## Export orders

The export writes the order list to a CSV file.

1. Open **Orders** and select **Export**.
2. Check the **Filters** part of the panel. It lists the filters the export will use. If it lists none, the whole order list is exported.
3. Select **Export**.
4. The panel says **Export started**. You get a notification when the file is ready.

> **Good to know**
>
> The file contains customer data, so **Export** only shows for team members who are allowed to export, and it asks for a two-factor sign-in.

## Good to know

- A store on the Building plan has no orders yet. Orders arrive once the store is live.
- The payment and fulfillment status are columns only. You cannot filter by them.
- Orders cannot be created by hand in the admin. Every order comes from your storefront or from a connected marketplace.
- The number on the **Orders** entry in the sidebar is the total number of orders, not the open ones.

## Related

- [Returns](https://docs.poltura.com/en/returns/)
- [Customers](https://docs.poltura.com/en/customers/)
- [Marketplace orders](https://docs.poltura.com/en/feeds/marketplace-orders/)
- [Notifications and alerts](https://docs.poltura.com/en/settings/notifications/#alerts)
- [Go live](https://docs.poltura.com/en/start/go-live/)