--- title: "Feed issues" description: "See what keeps your products off a site or limits their reach, and fix it for many products at once." url: "https://docs.poltura.com/en/feeds/issues/" lang: en alternates: en: "https://docs.poltura.com/en/feeds/issues/" hu: "https://docs.poltura.com/hu/feeds/issues/" --- # Feed issues See what keeps your products off a site or limits their reach, and fix it for many products at once. - Where: Feeds → Issues The **Issues** page collects every problem of every feed in one place. Problems are grouped by kind, for example a missing barcode on 38 products. So one fix often covers many products. ![The Issues page listing problems such as products without a brand or barcode, each with the feed it affects and a Fix button](https://docs.poltura.com/screenshots/en/feeds/issues.webp) _Each row says how many products have the problem._ ## The three kinds of issue The tabs on top filter the list. - **Keeps products off**: the product is not live on the feed until this is fixed. - **Less reach**: the product is live, but it shows in fewer places. - **Tips**: nothing is lost, but the product could do better. **All** shows everything. The header says how many kinds of issue there are and how many products they touch. Use the feed picker to switch from **All feeds** to a single feed. ## Fix an issue 1. Open **Feeds** and choose **Issues**. 2. Click an issue to open it. **What it means** explains the problem and **How to fix it** says what to do. Chips on the issue name the feeds it affects. 3. Use the action the issue offers: - **Fix** opens the exact place to change: the product, a store setting, the category mapping or the feed's translation. - **Fix all N in the product list** opens the product list filtered to the affected products, so you can edit them together. - For a missing brand, barcode or manufacturer part number, type the value right in the row of the product under **Products with this issue**. It is **Saved as you type**. 4. The fix takes effect with the next update of the feed. The issue then disappears from the list, or its product count drops. Under each issue, **Where to edit it** names the place in the product, for example Product → Identifiers → Barcode (EAN). > **Good to know** > > Some products are made without a barcode, such as your own handmade goods. Tick **No barcode** on the product's row and sites stop asking for one. When a connected site refuses a product, the issue quotes what the site said. ## Find out why one product is not live The Issues page works from the problem to the products. To start from one product instead: 1. Open the feed and choose the **Products** tab. 2. Filter with **Needs a fix** or **Left out by a rule**. 3. Click the product. **Why is this product not live?** shows the step that stopped it. The same panel opens from the product page with **See why** on the **Feeds** card. See [choosing which products a feed sends](https://docs.poltura.com/en/feeds/add-a-feed/#products). ## Common issues - **No barcode, or the barcode is not valid.** Type the number printed under the barcode, or tick **No barcode** for products made without one. Without a barcode, comparison sites pair the product more slowly and some placements leave it out. - **Category not matched.** The product is sent with your own category name. Match the category in [Category mapping](https://docs.poltura.com/en/feeds/category-mapping/). - **Not translated to** a language. The product has no text in the language of the feed's market. On the feed's page, click **Translate now** to translate the products (the cost in AI credits is beside it), or **See the products** to look at them first. If the language is not one of your store's languages yet, add it under **Settings** → **Languages** first. See [Translate for a feed](https://docs.poltura.com/en/online-store/translations/#feed). - **No delivery cost or delivery time.** These come from your shipping options and dispatch time. The issue links to the setting, see [Delivery](https://docs.poltura.com/en/settings/delivery/). - **A required marketplace field is missing.** Fill in the fields of the category, see [Category mapping](https://docs.poltura.com/en/feeds/category-mapping/). ## Good to know - A feed's **Overview** tab shows the same issues for that feed alone under **To fix**, and **All issues** leads here. - An issue left out by a rule on purpose is not a problem to fix. Products you leave out with [feed rules](https://docs.poltura.com/en/feeds/rules/) are counted as left out, not as needing a fix. - A new feed can go live while some products still need a fix. They join the feed as soon as they are fixed. - Two alerts watch every feed without you opening this page: one when a feed stops updating and one when it suddenly lists far fewer products. See [Notifications and alerts](https://docs.poltura.com/en/settings/notifications/). ## If something goes wrong - **"Nothing to fix" although a product is missing on the site.** The product was probably left out by a rule or by hand, or it is not published or not for sale in the feed's market. Open it on the feed's **Products** tab to see the step that stopped it. - **You fixed a product but the issue is still listed.** The feed checks products with its next update. Open the feed and use **More actions** → **Update now**. - **"The products could not be loaded."** Click **Try again**. - **"Your store takes only its listed brands, and this is not one of them."** The brand you typed is not on your store's brand list. Pick one of the listed brands. - **"That does not look right. Check it and save again."** The value fails the check, for example a barcode with a wrong digit. Compare it with the number on the product. ## Related - [Feeds](https://docs.poltura.com/en/feeds/) - [Add and set up a feed](https://docs.poltura.com/en/feeds/add-a-feed/) - [Category mapping](https://docs.poltura.com/en/feeds/category-mapping/) - [Translate for a feed](https://docs.poltura.com/en/online-store/translations/#feed) - [Edit a product](https://docs.poltura.com/en/products/edit-a-product/)