---
title: "Customer details"
description: "Read a customer's orders, addresses and segments, and edit or delete the customer."
url: "https://docs.poltura.com/en/customers/customer-details/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/customers/customer-details/"
  hu: "https://docs.poltura.com/hu/customers/customer-details/"
---

# Customer details

Read a customer's orders, addresses and segments, and edit or delete the customer.

- Where: Customers → a customer

A customer's page gathers everything the store knows about one person: contact details, orders, saved addresses and the segments they belong to. Open it by selecting a customer on the **Customers** page.

## What the page shows

- The header: the customer's name, email address and a **Registered** or **Guest** mark.
- The strip under the header: the number of **Orders**, **Segments** and **Addresses**, the **Phone** number and **Customer since**.
- **Orders**: every order of the customer with date, payment and fulfillment status and total. Select an order number to open the order.
- **Segments**: the segments the customer is in.
- **Details**: **Company**, **Phone** and **Created**.
- **Addresses**: the saved addresses.
- **Personal data**: export the customer's data and erase their personal data. See [Personal data requests](https://docs.poltura.com/en/customers/personal-data-requests/).
- **Customer Preferences**: the customer's marketing consent, their subscriptions and the recent consent events. See [Newsletter](https://docs.poltura.com/en/marketing/newsletter/).
- **Custom data**: your own key and value pairs.

**Customize layout** in the header lets you rearrange the sections of the page for yourself.

## Edit a customer

1. Open the customer and select **Edit**.
2. On **Edit Customer**, change **Email**, **First Name**, **Last Name**, **Company** or **Phone**.
3. Save. The header and the **Details** block show the new values.

The **Email** field is locked for a registered customer: the email address cannot be changed for registered customers. They change it themselves in their storefront account.

## Add or delete an address

1. In the **Addresses** block, open the menu and choose **Add**.
2. On **Create Address**, fill in the address: **Address name**, the street address, **City**, **Postal Code**, **Country**, and when needed **Company** and **Phone**.
3. Save. The address appears in the **Addresses** block.

To remove an address, open the menu on its row, choose **Delete** and confirm.

- The **Country** list holds the countries your store sells to. See [Markets](https://docs.poltura.com/en/settings/markets/#countries).
- A saved address cannot be edited in the admin. Delete it and add it again, or ask the customer to change it in their account.
- Addresses on existing orders do not change when you edit the customer's saved addresses. To correct an order, see [Edit an order](https://docs.poltura.com/en/orders/edit-an-order/#shipping-address).

## Add the customer to a segment

1. In the **Segments** block, open the menu and choose **Add**.
2. Search for the segment and select it.
3. Save. The segment appears in the block. The customer keeps the segments they were already in.

You add one segment per save. To take the customer out of a segment, open the menu on the segment's row and choose **Remove**, or tick several segments and remove them together.

Segments decide which customer price lists and segment-only discounts the customer gets. See [Segments](https://docs.poltura.com/en/customers/segments/).

## Move an order to another customer

In the **Orders** block, open the menu on an order and choose **Transfer ownership**. See [Edit an order](https://docs.poltura.com/en/orders/edit-an-order/#transfer).

## Delete a customer

> **Warning**
>
> Deleting a customer cannot be undone.

1. Open the customer and select **Delete**.
2. On **Delete Customer**, type the customer's email address to confirm.
3. Select **Delete**. You return to the **Customers** list and the customer is gone.

## Good to know

- A guest becomes **Registered** when they create a storefront account with the same email address and verify it.
- Loyalty credits and gift cards of the customer are managed on their own pages: [Loyalty](https://docs.poltura.com/en/marketing/loyalty/#members) and [Gift cards](https://docs.poltura.com/en/marketing/gift-cards/).
- A customer deletes their own account on the storefront. To export or erase a customer's personal data yourself, see [Personal data requests](https://docs.poltura.com/en/customers/personal-data-requests/).

## If something goes wrong

- **The Email field cannot be edited.** The customer is registered. Only they can change their email address.
- **The Country list is empty or cannot be opened.** The store could not load its countries. Check that your [markets](https://docs.poltura.com/en/settings/markets/#countries) hold at least one country, then try again.
- **Please create a customer group first.** There are no segments yet. Create one on the [Segments](https://docs.poltura.com/en/customers/segments/) page.

## Related

- [Customers](https://docs.poltura.com/en/customers/)
- [Segments](https://docs.poltura.com/en/customers/segments/)
- [Customer accounts and sign-in](https://docs.poltura.com/en/customers/accounts-and-sign-in/)
- [Order details](https://docs.poltura.com/en/orders/order-details/)
- [Edit an order](https://docs.poltura.com/en/orders/edit-an-order/)
- [Price lists](https://docs.poltura.com/en/discounts/price-lists/)