---
title: "WhatsApp"
description: "Let shoppers contact your WhatsApp account from the store footer."
url: "https://docs.poltura.com/en/apps/whatsapp/"
lang: en
alternates:
  en: "https://docs.poltura.com/en/apps/whatsapp/"
  hu: "https://docs.poltura.com/hu/apps/whatsapp/"
---

# WhatsApp

Let shoppers contact your WhatsApp account from the store footer.

- Where: App Store → WhatsApp
- Status: Beta

Let shoppers contact your WhatsApp account from the store footer.

## Before you start

You need the provider account and access required for this connection. Availability depends on the provider contract and market.

## Set up

Open the App Store, install **WhatsApp**, and open its settings. Enter the account details requested by the app. Complete the provider's setup and test the connection with representative data before enabling live use.

## Settings

Keep the account details for the selected environment together. Save secret values only in the app's credential fields.

## Scope and limits

Add a link through which shoppers can contact the merchant on WhatsApp. This does not connect a messaging inbox or automate replies.

## Troubleshooting

Check that the app is enabled, its required settings are complete and the provider account has the required access. When a submitted operation has an uncertain result, check the provider account before repeating it.