--- title: "Packeta" description: "Ship to Packeta pick-up points and Z-BOX lockers chosen on Packeta's own map, or to Hungarian home addresses, and print labels from the order page." url: "https://docs.poltura.com/en/apps/packeta/" lang: en alternates: en: "https://docs.poltura.com/en/apps/packeta/" hu: "https://docs.poltura.com/hu/apps/packeta/" --- # Packeta Ship to Packeta pick-up points and Z-BOX lockers chosen on Packeta's own map, or to Hungarian home addresses, and print labels from the order page. - Where: App Store → Packeta - Plans: Plus, Pro - Status: Beta The Packeta app connects your store to Packeta (Zásilkovna). Shoppers pick a Packeta pick-up point or Z-BOX on the official Packeta map at checkout, or ask for Packeta home delivery to a Hungarian address. When you fulfill the order, the app books the parcel and stores its label. The order page then follows the parcel until it is delivered. The app needs "Courier apps" on your plan, which Plus and Pro include. See [Plan and billing](https://docs.poltura.com/en/settings/plan/). ![The Packeta page in the App Store, installed and active, with a banner at the top saying courier apps are not on the plan yet](https://docs.poltura.com/screenshots/en/apps/packeta.webp) _When your plan has no Courier apps, the banner at the top says so._ > **Warning** > > Packeta is in Beta. Booking parcels has not been confirmed with a live Packeta account yet. Packeta has no test system, so try it with your own account and cancel the test parcels in the Packeta client section before they are handed over. ## Before you start - You need a contract with Packeta and a login to `client.packeta.com`. - Under User support, note the **API key** (16 characters) and the **API password**. - Under Senders, note the **sender name** exactly as it is written there. ## Set up Packeta 1. Open **Apps → App Store**, open **Packeta** and select **Install**. Installing works the same for every app, see [App Store](https://docs.poltura.com/en/apps/#install). 2. In the **Settings** section, fill in the fields described under [Settings](https://docs.poltura.com/en/apps/packeta/#settings). 3. Select **Save** in the save bar. 4. Select **Check the credentials**. The message **The credentials work.** confirms that Packeta accepted the API key, the API password and the sender. 5. Select **Turn on**. The status of the app changes to **Active**. 6. Open **Settings → Delivery** and go to the shipping settings of the location you ship from. Select **Connect a courier** and connect Packeta to the location. 7. In the shipping zone that covers the countries you send Packeta parcels to, select **Add rate**. 8. Type the **Rate name** the shopper sees at checkout, choose Packeta under **Courier**, enter your price and save. Checkout now offers the rate. A rate added this way is a pick-up point rate. To offer Packeta home delivery as well, turn on [developer mode](https://docs.poltura.com/en/developer/), add a shipping option for the same zone and choose the entry ending in "Packeta home delivery (Hungary)" under **Provider and delivery**. See [Locations and shipping](https://docs.poltura.com/en/developer/locations-and-shipping/#shipping-options). The prices are the ones you set. The app does not ask Packeta for live rates. ## Settings - **API key** (required): the 16-character key from User support. Checkout loads the Packeta map with it. - **API password** (required): from the same page. Parcels are booked with it. It is stored encrypted. - **Sender name** (required): exactly as it is listed under Senders in the Packeta client section. - **Default parcel weight (kg)**: the parcel weight is the sum of the product weights. This value is sent when a product has no weight. The default is 1. - **Adult content (18+)**: turn on when only adults may receive your parcels. Packeta checks the age at handover. ## What shoppers see at checkout For a pick-up point rate they select **Select a pick-up point** and choose a point or a Z-BOX on the Packeta map, which opens in the delivery country. The point is checked with Packeta again before the order can be paid, against the delivery country and the cart weight; if Packeta does not answer, the shopper tries again a minute later. For home delivery the shopper gives a Hungarian mobile number, because Packeta texts the courier's arrival to it. ## Day to day - Open the order and select **Fulfill items**. Creating the fulfillment books the parcel at Packeta and stores the label. See [Fulfill and ship](https://docs.poltura.com/en/orders/fulfilment/#create). - If the order was placed with pay on delivery, the amount still owed is sent as cash on delivery. In forints it is rounded to a multiple of 5, as Packeta requires. - Packeta takes up to 5 kg at a Hungarian pick-up point and 15 kg for home delivery. A heavier parcel is refused before it is booked. - The order page has a **Packeta parcels** panel with **Label**, **Track** and the pick-up point. The status follows the parcel, and the fulfillment is marked delivered when Packeta reports it. See [Parcels](https://docs.poltura.com/en/orders/fulfilment/#parcels). - Canceling the fulfillment cancels the parcel at Packeta. This only works before the parcel is handed over. - Return labels are not created by the app. Create a return in the Packeta client section. ## If something goes wrong - **The credential check says Packeta rejected the API key or the API password.** Copy both again from User support. - **"Packeta does not know the sender".** Copy the sender name from Senders, character for character. - **"Packeta has not approved this account yet".** Ask Packeta to activate the account. - **"The selected Packeta point cannot take this parcel".** The point is full or closed, or takes no cash on delivery. At checkout the shopper picks another one; an order already placed ships another way. - **"Packeta home delivery needs a house number in the address".** Correct the address on the order, then fulfill again. - **"Packeta takes parcels up to 5 kg" (or 15 kg).** Split the order into lighter parcels or use another courier. - **Packeta no longer lets the parcel be canceled.** It was handed over already. Stop it in the Packeta client section. ## Related - [App Store](https://docs.poltura.com/en/apps/) - [Delivery](https://docs.poltura.com/en/settings/delivery/) - [Fulfill and ship](https://docs.poltura.com/en/orders/fulfilment/) - [Foxpost](https://docs.poltura.com/en/apps/foxpost/) - [Express One](https://docs.poltura.com/en/apps/express-one/)