--- title: "Advanced order status" description: "Add your own order statuses next to the built-in ones, and automations that set them, email the customer or tell your team." url: "https://docs.poltura.com/en/apps/order-statuses/" lang: en alternates: en: "https://docs.poltura.com/en/apps/order-statuses/" hu: "https://docs.poltura.com/hu/apps/order-statuses/" --- # Advanced order status Add your own order statuses next to the built-in ones, and automations that set them, email the customer or tell your team. - Where: Settings → Advanced order status, Sales → Automations - Plans: Pro Advanced order status lets you follow orders the way your shop works: Packed, Waiting for supplier, Ready for pickup, or anything else. An order can carry one of your statuses next to its built-in order, payment and fulfillment statuses, which never change because of it. Order automations set these statuses for you and act on them: when an order is paid, shipped or stuck, they can change its status, email the customer, notify your team, add a comment or call a webhook. The app needs "Advanced order status" on your plan. Pro includes it. See [Plan and billing](https://docs.poltura.com/en/settings/plan/). ## Before you start - Install the app from the **App Store**: choose **Advanced order status**, then select **Install** and **Turn on**. See [App Store](https://docs.poltura.com/en/apps/#install). - Installing changes nothing on your orders. Orders have no custom status until you or an automation give them one. - Automation runs count against the monthly automation runs of your plan, together with [Email automations](https://docs.poltura.com/en/apps/email-automations/). ## Set up your statuses 1. Open **Settings**, then **Advanced order status** in the **Orders** group. 2. Select **Start from a suggested list** to add Received, Processing, Packed, Waiting for supplier, Ready for pickup and Problem, or **Create a status** to add your own. 3. For each status, set its **Name**, a **Category** (open, on hold, done or failed) and a **Color**. Turn on **Show to customers** and fill in **What customers see** and **A note for customers** if customers should see it on their order page. 4. Optionally choose **Allowed next statuses**: the order page offers these first when someone changes the status by hand. Drag the statuses into the order you want to see them in. A status that orders still use cannot be deleted without choosing another status for those orders; you can archive it instead. Archived statuses stay on old orders but cannot be chosen. ## Set a status by hand On an order, select the status pill next to the built-in statuses and pick a status. Tick **Notify the customer** to email them about the change, and add a note if you like. The order's history shows every change and who made it. In the order list, add the **Status** column, filter by status, or tick several orders and select **Set status**. ## Build an automation Order automations appear in the same **Automations** list as your email automations, with **Orders** under their name. The same views and search apply, and selecting a row opens the automation. Open **Automations** in the **Sales** group of the sidebar and select **Create automation**. On the next page, select **Order automation**, then pick a ready-made recipe or **Start blank**. If you do not use [Email automations](https://docs.poltura.com/en/apps/email-automations/), **Automations** lists only your order automations and **Create automation** opens the recipes straight away. **Order automation** tells you when something is missing, and then takes you to the app's page in the App Store: - **Install the app to start**: Advanced order status is not installed yet. - **Not on your plan yet**, with a lock: your plan does not include the app. The app's page shows how to upgrade. - **Open the app to turn it on**: the app is installed, but it is not turned on or not set up yet. Every automation has: - **When**: one or more triggers. A status was entered or left, an order sat in a status for a while, an order was placed, paid, shipped, delivered, canceled or returned, a comment was added, or someone pressed a button on the order page. - **If**: optional conditions, such as order total, shipping country, products, payment status or customer group. The automation runs when all conditions of any one group are met. - **Then**: up to ten actions in order, each with an optional delay. A delayed action checks the conditions again before it runs. Automations start as drafts. Select **Go live** when it is ready. Several automations can listen to the same event; the one with the lower priority number runs first. The **Runs** tab shows each run, what every action did, and why a run was skipped. ## Settings The app has no settings in the App Store. Everything is under **Settings → Advanced order status** and **Automations**. ## Good to know - Your statuses never mark an order as paid, shipped or canceled. Those stay with the built-in statuses. - An automation that changes a status can start another automation, up to three steps deep, so automations cannot loop forever. The editor warns you when two automations would keep setting each other's status. - When the monthly automation runs are used up, new runs are skipped until the next billing month. ## If something goes wrong - **An automation did not run**: open its **Runs** tab. A skipped run says why, for example its conditions did not match, it already ran for that order, or the monthly runs were used up. - **The Advanced order status pages are missing**: the app is not installed, or your plan no longer includes it. ## Related - [Order details](https://docs.poltura.com/en/orders/order-details/) - [Email automations](https://docs.poltura.com/en/apps/email-automations/) - [Plan and billing](https://docs.poltura.com/en/settings/plan/)